Refund policy

Our Return and Replacement Policy:

We are proud of the quality of our products, each crafted with care to bring you joy. But if you need to replace a product for any reason, we're here to help. Here’s how our policy works:

Reasons for Replacement

You can request a replacement if:

  • The wrong product was delivered.
  • The product you received is expired.
  • The product is damaged (physically or packaging is tampered with).
  • Part of your order is missing.
  • The product is defective.

How to Request a Replacement

If any of these issues apply, please contact us within 2 days of receiving your order. Here’s what you need to do:

  1. Contact Us: Reach out on WhatsApp at +91 72030 40360.
  2. Provide Details: Share your order number, invoice, and a description of the issue.
  3. Send Photos/Videos: Include images of the outer and inner packaging, and clear pictures or videos showing the problem.

We will work quickly to handle your replacement request.

When We Cannot Accept Returns

Please note, we cannot accept returns or replacements if:

  • The product has been opened, used, or altered in any way.

We are committed to ensuring your satisfaction with our products!

 

Our Cancellation and Refunds Policy:

  • When to Cancel: You can get a refund if you cancel your order before it is dispatched if you order via prepaid method.
  • Refund Process: Once we accept your cancellation request, you will receive your money back within 3-5 business days.
  • Confirmation: You will get a confirmation email or SMS or WhatsApp once the refund is initiated. Please check your bank statement for refund details.

Product Issues After Use

If you are not satisfied with a product within 10 days of use, contact us on WhatsApp at +918527000777. Our team will:

  1. Understand Your Concern: We will connect with you to understand the issue.
  2. Offer Solutions: We can either recommend a better product or provide a coupon code for our website/app.

Note: Always check the ingredients list for allergens and do a patch test before using any product to avoid allergic reactions.

We prioritize your safety and satisfaction and are here to help you throughout this process.